Privacy Policy
Effective Date: July 1, 2025
Mental Well-Being Solutions ("Dr. Adeyemi Olubambo, DNP, PMHNP-BC") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Personal Identification Information
We may collect personal information you voluntarily provide, including your name, email address, phone number, date of birth, mailing address, and insurance information when you register for an account, book an appointment, or contact us.
Protected Health Information (PHI)
As a healthcare provider, we collect and maintain Protected Health Information (PHI) as defined under HIPAA, including medical history, diagnoses, treatment records, prescriptions, and clinical notes. The collection and use of PHI is governed separately by our HIPAA Notice of Privacy Practices.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to improve our website and services and does not identify you personally.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our telehealth services
- Schedule and manage appointments
- Communicate with you about your care, appointments, and account
- Send administrative information, such as appointment reminders and policy updates
- Process payments and insurance claims
- Comply with applicable laws, regulations, and professional licensing requirements
- Improve our website, services, and patient experience
- Respond to your inquiries and provide customer support
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Healthcare Operations: With other treating providers, specialists, or care coordinators involved in your treatment, as permitted by HIPAA.
- Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., HIPAA-compliant telehealth platforms, electronic health record systems, payment processors), subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our practice, patients, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected patients.
4. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. All telehealth sessions are conducted over encrypted, HIPAA-compliant video platforms. Electronic health records are stored in HIPAA-compliant systems with access controls and audit logging. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
We do not use cookies to collect Protected Health Information. Any analytics data collected is aggregated and anonymized.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
- Opt-Out: Opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails.
- PHI Rights: Your rights regarding Protected Health Information are described in our HIPAA Notice of Privacy Practices.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18 without appropriate consent. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: