Terms of Service

1. Services Provided

Mental Well-Being Solutions provides outpatient telehealth psychiatric services, including psychiatric evaluation, diagnosis, medication management, and follow-up care, via secure video platform to eligible patients in the state of Arizona.

Our services are intended for adults (18 years and older) unless a parent or legal guardian provides written consent for a minor. We do not provide emergency psychiatric services. If you are experiencing a psychiatric emergency, please call 911 or go to your nearest emergency room. For mental health crisis support, call or text 988 (Suicide and Crisis Lifeline), available 24/7.

2. Telehealth Consent

By scheduling and attending a telehealth appointment, you acknowledge and consent to the following:

• Telehealth involves the delivery of healthcare services using electronic communications and may include video, audio, and electronic transmission of medical information.
• You understand the potential risks of telehealth, including technical failures, limitations in physical examination, and the possibility that information transmitted may be insufficient for clinical decision-making.
• You have the right to withdraw consent for telehealth services at any time and request in-person care.
• Telehealth services are subject to the same standards of care as in-person services.
• You will be located in the state of Arizona during all telehealth appointments, unless otherwise agreed in writing.

3. Patient Responsibilities

As a patient, you agree to:

• Provide accurate, complete, and current information about your health history, medications, and symptoms.
• Notify us promptly of any changes to your health status, medications, or contact information.
• Attend scheduled appointments on time or provide at least 24 hours' notice for cancellations.
• Use our services only for lawful purposes and in accordance with these Terms.
• Not share your account credentials with any other person.
• Ensure a private, distraction-free environment during telehealth sessions.
• Understand that prescriptions are issued at the sole clinical discretion of the provider and are not guaranteed.

4. Appointments and Cancellations

Appointments must be scheduled in advance through our online booking system or by contacting our office. We strive to offer same-day and next-day availability.

Cancellation Policy: We require at least 24 hours' notice to cancel or reschedule an appointment. Late cancellations (less than 24 hours' notice) or no-shows may be subject to a cancellation fee. Repeated no-shows may result in discharge from the practice.

We reserve the right to reschedule or cancel appointments due to provider illness, emergency, or circumstances beyond our control. We will make reasonable efforts to notify you as soon as possible in such cases.

5. Fees, Billing, and Insurance

Fees for services are due at the time of service unless other arrangements have been made in advance. We accept most major insurance plans. It is your responsibility to verify your insurance coverage and benefits prior to your appointment.

You are responsible for any co-pays, deductibles, co-insurance, or non-covered services as determined by your insurance plan. If we are unable to collect payment from your insurer, you agree to be responsible for the full cost of services rendered.

Self-pay rates are available. Please contact our office for current fee schedules.

6. Prescriptions and Controlled Substances

Prescriptions, including controlled substances, are issued solely at the clinical discretion of the provider based on a thorough evaluation. We comply with all applicable federal and state laws governing the prescribing of controlled substances via telehealth, including the Ryan Haight Online Pharmacy Consumer Protection Act and applicable DEA regulations.

Patients prescribed controlled substances may be required to sign a controlled substance agreement, submit to random urine drug screens, and comply with prescription monitoring program requirements. Misuse, diversion, or violation of the controlled substance agreement may result in immediate termination of services.

7. Limitation of Services

Our telehealth services are not a substitute for emergency care. We do not provide:

• Emergency psychiatric services or crisis intervention
• Inpatient or residential psychiatric treatment
• Forensic psychiatric evaluations
• Services to patients who are acutely suicidal, homicidal, or in need of immediate hospitalization

If at any time you are in crisis, please call 911, go to your nearest emergency room, or call/text 988.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Mental Well-Being Solutions and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

9. Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. The information on this website is for general informational purposes only and does not constitute medical advice.

10. Limitation of Liability

To the fullest extent permitted by law, Mental Well-Being Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.

11. Termination of Services

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, including for violation of these Terms, non-payment, or clinical reasons. In the event of termination, we will provide reasonable notice and, where clinically appropriate, assist with referrals to ensure continuity of care.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Maricopa County, Arizona.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us: